Policies and Expectations

Ensuring child safety is fundamental to the mission of Boys & Girls Club of Souhegan Valley.

The safety and well being of young people is our first priority.
We work daily in creating a safe, inclusive and fun environment so kids can have every opportunity to be successful in life and become GREAT citizens. Please familiarize yourself with our Club Policy and Procedures below.

Jacques kindergarteners 2024
Kindergarteners at Jacques
Summer 2023 3 friends

Club Behavior Policy

It is very important a child’s development is nurtured through caring, patience and understanding.  At Boys & Girls Club of Souhegan Valley (BGCSV), we strive to teach social-emotional learning skills to all Club members; however, while caring for your child, we may have to respond to a child’s inappropriate behavior. Any form of violence (hitting, kicking, spitting, or any use of physical force so as to injure, abuse, damage, or destroy) towards staff or peers, destruction of property, running away (leaving premises of building, assigned area, or site of staff), unlawful behaviors, substance misuse, bringing inappropriate things to club (weapons or illicit substances), disrespectful language, bullying, sexual activity or misconduct will not be permitted.


BGCSV defines bullying as any deliberate action that inflicts physical or psychological harm.  The behavior must be unwanted and pervasive, and includes:

-Verbal: Making derogatory comments, threats, teasing, or name calling.

– Physical: Hitting, kicking, punching, spitting, or shoving.

-Sexual: Humiliating someone because of their sex, gender or sexual orientation (lesbian, gay, bisexual, transgender, questioning).

-Social: Spreading rumors, isolation, social exclusion, leaving people out, or forcing people to do things they don’t want to do.

-Cyberbullying: Sending or posting hurtful or embarrassing emails, images, on the internet, via text or other electronic device or on social networks.


To ensure the safety of all the children, there may be times we have to address the issue of a child not meeting the behavior expectations of the BGCSV Club.  BGCSV policy is that we will make every effort to collaborate with the family of the child (ren) to provide adequate services to the youth and family.



  • The following steps will be taken by staff:
  • make every attempt to redirect the child to understand the expectations of the program, allowing for time to regain control.
  • reassess the program environment, appropriateness of activities, or supervision.
  • always use positive methods and strength-based language while communicating with children.
  • bring the issue to the direct supervisor to determine an appropriate response; request support services if necessary (main office, co-workers, crisis management support); de-escalate, isolate the incident.
  • Child’s behavior will be documented and maintained confidentially; Parent/guardian will be notified.
  • Parent/guardian will be given the Communication Report stating the disruptive behaviors that may lead to removal from our program.
  • The Program Director, behavior support staff, parent/guardian, and child will have a conference(s) to discuss how to promote positive behaviors.
  • The parent/guardian will be provided with resources regarding methods of assisting the child in improving behavior.
  • Discussion of evaluation by professional consultation may be provided.
  • Discussion of evaluation by local school district child study team may be provided.



If the remedial actions above have not been effective, the child’s parent/guardian will be advised verbally and in writing about the child’s behavior warranting removal from the program.  The removal action is intended to be short-term to allow the parent/guardian, child, and BGCSV staff to come to agreement on appropriate response to expectations of BGCSV Club Program. The parent/guardian and child will be informed regarding the length of the removal from the Club program.


The parent/guardian will be informed about the expectations of appropriate behavior that are required before the child may return to the program.


Child’s Name______________________________________________                    Date of Birth________________


Parent/Guardian Signature___________________________________                    Date_______________­­________


Board Approved: 5/16/2024

BGCSV Club Policy & Procedures [PDF]

The clubhouse is a community. Each member is responsible for how they behave in this community. There are several things that you can do to become a positive force in our clubhouse. They are:
  • Respect everything and everyone.
  • Physical force and or bullying will not be tolerated. Get help from an adult or walk away.
  • Please respect everyone else’s belongings. This includes locker space, back packs and much more.
  • The adult leaders in the club are responsible for you. Showing disrespect, being rude, or striking a staff person is not acceptable.
  • Swearing is not an acceptable way for speaking to others and it will not be tolerated.
When you break a rule several things may happen. You will be spoken to, you may be asked to sit out, and or your parents may be called (usually a third offense).
Suspension guidelines are as follows; First suspension is one day off, second suspension three days off, and third suspension is five days off. After the third suspension it is up to the Director of Operations and parent to decide if re-entry into the clubhouse is appropriate. The following actions will result in immediate suspension: disrespect of a staff person, using physical force, vandalism, and endangering someone with inappropriate contact.
These are the basic rules for our club. At times we will adjust, add, or change certain things to make our club a happy one.
  • A non-refundable membership fee of $50.00 is due annually for each child upon submission of membership application. Membership runs September 1st through August 31st. Replacement membership card fee is $5.
  • All tuition and program fees are payable in advance. Refer to individual program registration forms for details. Non-payment of fees may result in suspension of program participation/childcare privileges.
  • If qualified for financial assistance, responsible party/guardian is responsible for completing all paperwork necessary for assistance and for the balance of fees for the days that child/children attends.
  • Returned Checks or Declined Credit Cards: a $25 fee will be applied to your account if your payment does not clear.
  • Late Pick Up Fee: Any children picked up after the stated program end time and a five minute grace period (6:05pm) will be assessed a flat late fee of $25, charged to the parent’s account.
  •  All late fees are assessed per child.

Boys & Girls Club of Souhegan Valley Snow Day or Delay Policy is based on the Milford School District’s delays and cancellations announcements.

(use link to access MSD delay and cancelation web page).


*If Milford schools are delayed or closed due to weather the club will open at 8am.



Delayed Opening and Snow Day Registration


  • Our Club offers a Delayed Opening Package for $50 which will cover all delayed openings for the 2023-24 school year for Milford Club Members.
  • Members already enrolled in Before School Care are covered for delayed openings. *
  • Parents can register for the Delayed Opening Package on the Parent Portal.
  • The cost for snow days is $45/day and registration on the parent portal will be available once the snow day is announced.

Resister for a Snow Day here – PARENT PORTAL 

If the Milford schools are delayed, we have a before-school programming package available for $50, which covers all delayed openings over the course of the year. To enroll in this program, please visit the parent portal. After-school hours will not change.


Snow Day Policy [PDF]

Our Values

We have a wide variety of programs, but for us, everything comes back to instilling our core values into our members to help them be the best they can be. We try to reflect these values in everything we do:

  • Integrity
  • Leadership
  • Teamwork
  • Community
  • Respect
  • Fun!

We believe they fall right in line with our mission statement: to enable all young people, especially those who need us most, to be great today and reach their full potential as productive, caring, responsible citizens tomorrow.